Shipping and Returns Policy
Effective Date: 06/01/2023
Thank you for shopping at I Need That Art. This Shipping and Returns Policy outlines the terms and conditions for shipping, delivery, and returns of products purchased through our e-commerce website.
By placing an order with us, you agree to comply with the policies stated below.
1.1 Order Processing: We strive to process and ship orders promptly. Orders are typically processed within 30 days from the date of purchase. Please note that order processing may take longer during peak seasons or promotional periods.
1.2 Shipping Methods and Delivery: We offer various shipping methods to ensure your order reaches you in a timely manner. The available shipping options will be displayed during the checkout process. Delivery times may vary depending on your location and the shipping method chosen. Please refer to the estimated delivery timeframe provided during checkout.
1.3 Shipping Charges: Shipping charges are determined based on the weight, dimensions, destination, and shipping method of your order. The shipping cost will be calculated and displayed during the checkout process. Any additional customs fees, taxes, or duties imposed by your country's customs department are the responsibility of the buyer.
1.4 Shipment Tracking: Once your order is shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment through the designated carrier's website.
1.5 Undeliverable Packages: If a package is deemed undeliverable due to an incorrect shipping address provided by the customer or if the package is unclaimed within the carrier's specified timeframe, it will be returned to us. In such cases, we will contact you to arrange for reshipment. Additional shipping charges may apply.
2. Returns and Exchanges:
2.1 Return Eligibility: We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange within 30 days from the date of delivery, subject to the following conditions:
The item is not a piece of original artwork. All original artwork is final sale.
The item must be unused, undamaged, and in its original packaging.
Art prints and posters must be returned in their original condition, unframed and without any alterations.
Personalized or customized items cannot be returned or exchanged unless they are defective or damaged.
2.2 Return Process: To initiate a return or exchange, please contact our customer support within the specified timeframe. Provide your order details and the reason for the return. Our customer support team will guide you through the return process and provide you with the necessary instructions.
2.3 Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or if we made an error in the order. We recommend using a trackable shipping method and insuring the package to ensure its safe return. We are not responsible for items lost or damaged during the return shipment.
2.4 Refunds and Store Credit: Once we receive the returned item and verify its condition, we will process the refund or store credit, as per your request. Refunds will be issued to the original payment method used during the purchase. Please note that shipping charges are non-refundable, and in some cases, a restocking fee may apply.
3. Damaged or Defective Items:
3.1 Reporting Damaged or Defective Items: If your order arrives damaged or with any manufacturing defects, please contact our customer support immediately or within [X] days of delivery. Provide detailed information and supporting evidence, such as photographs, to help us assess the issue.
3.2 Resolution: We will evaluate the reported issue and determine the appropriate course of action, which may include a replacement, repair, refund, or store credit. We may request the return of the damaged or defective item for inspection or documentation purposes.
3.3 Return Shipping: In cases where an item is damaged or defective, we will cover the return shipping costs. Our customer support team will provide you with instructions on how to return the item and facilitate its replacement, repair, refund, or store credit.
If you have any questions, concerns, or requests regarding our Shipping and Returns Policy, please contact our customer support team. We are here to assist you and provide further clarification or assistance with any shipping or return-related matters.
Note: It is important to review and understand our Shipping and Returns Policy before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agreed to comply with the terms and conditions outlined in this policy.